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RefWorks connection refused

Here at Brooklyn College we are experiencing a  problem with RefWorks tool. It work fine when you access it on campus and produces an error (“Connection refused by www.refworks.com, please try again later”) when connecting off campus through ez-proxy. Our ez-proxy configuration is an exact copy of what is suggested by OCLC. We noticed that this problem occurred as soon as  RefWorks changed IP addresses of  their servers. Does anyone experience the same issue?

3 comments

  1. I was able to get just now from home. I needed to give our Athens acct and then my own Ref works acct and then the authentication box came up, and I needed to do that as well. All routine stuff
    for Queens College offcampus access.

    Alexandra